Website Owner: AGORA SAS, 39 Avenue d’Iéna, 75116 Paris, France
VAT : FR93784669111
Editor: AGORA SAS – firstname.lastname@example.org
Webmaster : RTE Service – email@example.com
Hosting : 2 rue Kellermann, 59100 Roubaix, France
Who we are
Agora SAS is a French based company, specialized in subscription based services and SaaS offers. Its expertise is the After Sales business of consumer goods.
AGORA PLUS: the website www.agoraplus.com or all these applications.
Agora Sas: Company based at 39 avenue d’Iéna 75116 Paris, owner of the entire AGORA PLUS solution and its content.
Customer: any professional or natural person capable within the meaning of articles 1123 and following of the Civil Code, or legal person, who uses AGORA PLUS subject of these general conditions.
Services: Agora Sas provides Customers with services enabling them to access, create or modify Content via AGORA PLUS.
Content: All the elements constituting the information presented on the Site, in particular texts – split view – technical documentation – images – videos.
Customer information : Hereinafter referred to as « Information (s) » which corresponds to all personal data that may be held by Agora Sas for the management of your account, customer relationship management and for analysis and statistics purposes.
User: Internet user connecting, using the above-mentioned site.
Personal information: « Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies » (article 4 of law n° 78-17 of 6 January 1978).
The terms « personal data », « data subject », « subcontractor » and « sensitive data » have the meaning defined by the General Data Protection Regulations (GDR: No 2016-679)
On the website
What personal data we collect and why we collect it
We collect personal data to manage our customer relationship with you, target marketing and develop products and services according to our customers’ preferences. We process your personal data only for predefined and lawful purposes : your position to determine ressources needed to be allocated to your country specific services and the search or previous website you visited before accessing our websites to optimize our advertising.
Comments you leave
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
A « cookie » is a small information file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone), (hereinafter « Cookies »). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies do not risk damaging the User’s terminal in any way.
Agora Sas is likely to process the User’s information concerning his visit to the Site, such as the pages consulted and the searches carried out. This information allows Agora Sas to improve the content of the Site and the User’s navigation.
Cookies facilitate the navigation and/or provision of the services offered by the Site, the User may configure his browser so that he can decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User may also configure his browser software in such a way that the acceptance or rejection of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal. Agora Sas informs the User that, in this case, not all the functionalities of its navigation software may be available.
Unless you decide to disable cookies, you agree that the site may use them. You can deactivate these cookies at any time and free of charge from the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
If the User refuses to accept cookies in his or her device or browser, or if the User deletes cookies registered there, the User is informed that his or her browsing and experience on the Site may be limited. This could also be the case when AGORA PLUS or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings or the country from which the device appears to be connected to the Internet.
If applicable, Agora Sas declines all responsibility for the consequences related to the degraded operation of AGORA PLUS and any services offered by Agora Sas resulting from (i) the refusal of Cookies by the User (ii) the impossibility for Agora Sas to record or consult the Cookies necessary for their operation because of the User’s choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow you to find out how the User can change his or her cookie preferences.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
AGORA PLUS may occasionally use Internet tags (also known as « tags », or action tags, single-pixel GIF, transparent GIF, invisible GIF, and one-to-one GIF) and deploy them through a web analytics partner who may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.
These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.
This technology allows Agora Sas to evaluate visitors’ responses to AGORA PLUS and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The external service provider may collect information about visitors to our wesbite and other websites through these tags, compile reports on the activity of the Site for Agora Sas and provide other services related to the use of the Site and the Internet.
Who we share your data with
The website contains a number of hypertext links to other sites, set up with the authorization of Agora Sas However, Agora Sas has no possibility of verifying the content of the sites thus visited, and therefore assumes no responsibility for this fact.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that use functionalities of our website to contact us, we also store the personal information they provide in their user profile. Their data then falls under the general data policy of our applications.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
See our application standard policy if you are a subscribed customer or you contacted us.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Visitor’s data that contacted us are stored within our CRM, hosted in the EU.
Your contact information
See our application standard policy if you contacted us
What data breach procedures we have in place
See incident notification in our application standard policy
On our apps
The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for trust in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulations (RGPD: n° 2016-679).
Personal data collection
For Personal Data collected in the context of creating the User’s personal account and browsing AGORA PLUS, the person responsible for processing Personal Data is: Agora Sas. The latter is represented by its president.
As the controller of the data it collects, AGORA PLUS undertakes to comply with the legal provisions in force. In particular, it is responsible for establishing the purposes of its data processing, providing its prospects and customers, from the collection of their consents, with full information on the processing of their personal data and maintaining a register of processing in accordance with reality. Whenever Agora Sas processes Personal Data, Agora Sas takes all reasonable measures to ensure that the Personal Data is accurate and relevant to the purposes for which Agora Sas processes it.
Purpose of the data
Agora Sas is likely to process all or part of the data:
- to allow navigation on the Site and the management and traceability of the services and services ordered by the user: connection and use data of the Site, invoicing, order history, etc.
- to enable the support of users of the Site and the resolution of these requests
- to prevent and fight against computer fraud (spamming, hacking…): computer equipment used for browsing, IP address, password (hashed)
- to improve the use of AGORA PLUS: login and usage data
- to conduct optional satisfaction surveys on AGORA PLUS: email address
Agora Sas does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.
Rights over personal data
In accordance with current European regulations, AGORA PLUS Users have the following rights:
- right of access (Article 15 DGPS) and rectification (Article 16 DGPS), updating, completeness of Users’ data right to block or delete Users’ personal data (Article 17 of the DGPS), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
- right to withdraw consent at any time (Article 13(2)(c) DGPS)
- right to limit the processing of Users’ data (Article 18 DGPS)
- right to object to the processing of Users’ data (Article 21 DGPS)
- the right to the portability of the data provided by Users, when such data are processed automatically on the basis of their consent or a contract (Article 20 DGPS)
As soon as Agora Sas becomes aware of the death of a User and in the absence of instructions from him, it destroys his data, unless their storage is necessary for evidential purposes or to meet a legal obligation.
If the User wishes to know how Agora Sas uses his Personal Data, requests to rectify them or objects to their processing, the User may contact Agora Sas in writing at the following address:
AGORA SAS – Données personnelles
39 avenue d’Iéna 75116 Paris, FRANCE.
Requests to delete Personal Data will be subject to the obligations imposed on Agora Sas by law, in particular with regard to the conservation or archiving of documents. Finally, Agora Sas Users can file a complaint with the supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes).
Non-communication of personal data
Agora Sas will not process, host or transfer Information collected about its Customers to a country outside the European Union or recognized as « not adequate » by the European Commission without first informing the customer. However, Agora Sas remains free to choose its technical and commercial subcontractors on condition that they provide sufficient guarantees with regard to the requirements of the General Regulations on Data Protection (RGPD: No. 2016-679).
Agora Sas will take all necessary precautions to preserve the security of the Information. In particular, it will not be communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Personal Data Information is brought to the attention of Agora Sas, Agora Sas will inform the Customer as soon as possible and detail the corrective measures taken. AGORA PLUS does not collect any « sensitive data ».
The User’s Personal Data may be processed by subsidiaries of Agora Sas and subcontractors (service providers) exclusively for the purposes of this policy.
Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to AGORA PLUS Users’ data are mainly our customer service agents.
Regardless of the efforts made, no method of transmission over the Internet or electronic storage is absolutely secure and. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account all our legal obligations, at national or European level. We are committed to fully inform our Customers of all matters relating to their account security and to provide them with all the information necessary to comply with their own regulatory reporting obligations.
No Personal Data is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.
Safety and security
To ensure the security and confidentiality of Personal Data, AGORA PLUS uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.
When processing Personal Data, Agora Sas takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.