Millions of appliances of different brands are repaired every day all over the world, mostly by independent companies. The consumer, on the other hand, wants a smooth and standardised experience, like purchasing online. From now on, the challenge for afte ...
Driven by the ecological, economic and societal context, repair is once again a sector of the future. Rapid growth for a sector lacking in resources and which remains unattractive to young people. Giving people an incentive and training are the two future ...
How has the repair sector evolved in 2020? How many repaired devices? How many spare parts We share our data collected throughout the year with our 10,000 users of the Agoraplus solution. These figures give an overview of the major trends in the sector wh ...
AgoraGroup has been a leader in the digitalization of the after-sales for 20 years and we have seen the rise of self-care tools. Industries are investing heavily in the digitalization of customer service. After-sales service is about turning problems into ...
Agoragroup is proud to partner with Tradeplace which is providing a simple and fast way to exchange information between suppliers and retailers. Koen van der Post, Operations Manager at Tradeplace, share with us some insight of this European collaboratio ...
From the first wave of COVID-19, AgoraGroup has joined forces with repairers to monitor the situation and implement protective measures.. Following on from the action plan launched in March, we will ensure our leading role for the entire householdapplian ...
After the minitel and the first website of the 2000s, Agora is taking the turn of new technologies with a single credo: improving the productivity of the repair chain R&D is at the center of the group's activity with a third of the employees working w ...
Agoragroup, technological leader in household electrical after-sales service, is launching version 3 of its Agoraplus solution to meet the new needs of its users. Ergonomics, connectivity and innovation, version 3 incorporates the new design system called ...
From minitel to API, Agora 20 years of innovation in the after-sales serviceThe history of the repair of household appliances is linked to the developments of the Agora group and more particularly of its Agoraplus solution. Driving the digitization and st ...
AGORA works at the heart of the relations between the various After-Sales service players. Thousands of users worldwide, a vast range of products and a strong technicality, AGORA customer support is the central cog on which rests all the mechanics of the ...
